General Provider Policies

Cancellation Policy

Cancellation Policy

Purpose: To outline the terms for participant cancellations and refunds

Policy:

• Cancellations by Participants:

  • Cancellations received 14 or more days prior to the course start date will receive a full refund, minus a $50 administrative fee.

  • Cancellations received 7–13 days prior to the course start date will receive a 50% refund.

  • No refunds will be issued for cancellations received less than 7 days before the course start date or for no-shows.

  • To cancel, participants must submit a written request via email to [provider email] or through the course registration portal.

• Cancellations by Provider:

  • If the course is canceled due to insufficient enrollment, instructor unavailability, or unforeseen circumstances, participants will receive a full refund or the option to transfer to a future session.

  • Refunds will be processed within 10 business days via the original payment method.

• Exceptions: Refunds or credits may be considered for extenuating circumstances (e.g., medical emergencies) on a case-by-case basis, with written documentation required.

ADA Accommodation Policy

ADA (Americans with Disabilities Act) Policy

Purpose: To ensure accessibility and compliance with the Americans with Disabilities Act for all participants.

Policy:

• [Provider Name] is committed to providing an inclusive learning environment in compliance with the Americans with Disabilities Act (ADA).

• Accommodations:

  • Participants with disabilities may request reasonable accommodations to participate fully in the Lymphatic Massage CE course.

  • Requests must be submitted in writing to [provider email] at least 14 days prior to the course start date, detailing the specific accommodations needed (e.g., sign language interpreter, accessible venue, large-print materials).

  • [Provider Name] will engage in an interactive process with the participant to determine appropriate accommodations, which may include modified seating, digital course materials, or additional time for assessments.

• Venue Accessibility:

  • In-person sessions will be held in ADA-compliant facilities with accessible entrances, restrooms, and practice areas.

  • Online or hybrid sessions will utilize platforms with accessibility features (e.g., closed captioning, screen reader compatibility).

• Confidentiality: All accommodation requests will be handled confidentially, with information shared only as necessary to implement accommodations.

• Contact: For questions or to request accommodations, email enlivenmassagellc@gmail.com or by phone 231-620-7677

Grievance Policy

Grievance Policy

Purpose: To address participant concerns about the CE course fairly.

Policy:

• Scope: Covers issues with course content, delivery, or administration.

• Procedure:

  1. Informal Resolution: Discuss concerns with the instructor or coordinator during or after the course.

  2. Formal Complaint: If unresolved, email a written grievance to enlivenmassagellc@gmail.com within 30 days, including name, issue details, and desired outcome. Enliven Massage and Wellness will acknowledge receipt in 5 days and respond within 15 days after investigation.

  3. Appeal: If unsatisfied, appeal to Enliven Massage LLC within 10 days for final review.

• Confidentiality: Grievances are handled privately, sharing details only as needed.

• Non-Retaliation: No retaliation for filing grievances.

• External Support: Contact FSMTB at ce@fsmtb.org if unresolved.

Conflict of Interest Statement

Conflict of Interest Policy

Policy:

• Definition: A conflict of interest arises when an instructor, course coordinator, or provider has a financial, personal, or professional interest that could influence the objectivity or quality of the course.

• Disclosure:

  • All instructors and course coordinators must disclose any potential conflicts of interest (e.g., financial ties to massage product companies, competing CE providers, or personal relationships with participants) to Enliven Massage and Wellness prior to course delivery.

  • Disclosures will be reviewed to assess their impact on course integrity.

• Management:

  • If a conflict is identified, [Provider Name] may take actions such as:

    • Reassigning the instructor or coordinator.

    • Disclosing the conflict to participants in course materials or during the session.

    • Prohibiting the promotion of conflicting products or services during the course.

  • Instructors are prohibited from endorsing or selling products (e.g., massage oils, equipment) during the course unless explicitly part of the curriculum and disclosed in advance.

• Participant Reporting: Participants who suspect a conflict of interest may report it confidentially to enlivenmassagellc@gmail.com Reports will be investigated, and appropriate actions taken within 15 business days.

• Compliance: Failure to disclose or manage conflicts may result in disciplinary action, including removal from the course and notification to FSMTB.

Registration Instructions

Please register using the registration form provided through email. 
Required information includes full name, email address, phone number, massage license number and state. Full payment must be received within 7 days of registration, and prior to the start of the course.